Category Archives: Performance Management

Executive Intent – C.A.P.E.S

Disappointing Results Leaders know how frustrating it can be when team members fail to follow what seem to be simple directions to complete a task.  It’s tempting to attribute the glitch on the staff member, but wisdom instructs leaders to … Continue reading

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Feedback, The Breakfast of Champions

The other night I watched two teenage sisters shine. They shined so brightly that their audience beamed with pride at their character and accomplishment. The girls volunteered to make a presentation and be coached in front of roughly fifty adults … Continue reading

Posted in Coaching, Leadership, Performance Management, Personal Effectiveness, Uncategorized | 3 Comments

Failure Management, Sick Care, and Ray Lewis

Too often, physician leaders (and others) use the sick care model when it comes to performance management. They expect high performance but don’t do the work to create it. It’s like the old medical model that expected health by virtue of treating disease. These days doctors are starting to focus on creating health through lifestyle choices – eating right, exercising, and avoiding exposure to health risks. In the same way, high performance doesn’t just happen. It is created. Continue reading

Posted in Healthcare, Leadership, Performance Management | 1 Comment