Category Archives: Leadership

The Zombie Chronicles

Zombies are all the rage these days. They are all over the movies, TV, and video games.  This macabre fascination disturbs me, but at last I think I have uncovered the source of this unholy preoccupation.  Could it be that the battles acted out on the screen provide people some hope for overcoming the zombies growing within?  I’ve met many people who are losing this battle–and I have seen organizations unwittingly drive their employees into the zombie zone.

For the those who want to transform their zealous employees into zombies, and for those who want to revive the zealots buried inside their zombies, I’ve come up with a few of the best ways to foster the transformation. Continue reading

Posted in Employee Engagement, Leadership, Motivation, Teams, Uncategorized | 1 Comment

The Campaign for Accountability in Healthcare

Johns Hopkins’ physician Marty Makary is campaigning to make healthcare safer – and cheaper – by publishing healthcare outcomes for all to see. His new book, Unaccountable, is sure to be a clarion call for true healthcare reform – as … Continue reading

Posted in Conflict, Healthcare, Leadership, Uncategorized | 1 Comment

A Formula for Courage

A Formula for Courage I recently read Breaking the Fear Barrier by Tom Rieiger of Gallup Consulting.  In it, he makes the case that parochialism, territorialism, and bureaucracy grow from fear.  Managers fear losing the ability to control their outcomes … Continue reading

Posted in Leadership, Motivation, Personal Effectiveness, Uncategorized | 2 Comments

Executive Intent – C.A.P.E.S

Disappointing Results Leaders know how frustrating it can be when team members fail to follow what seem to be simple directions to complete a task.  It’s tempting to attribute the glitch on the staff member, but wisdom instructs leaders to … Continue reading

Posted in Communication, Leadership, Performance Management, Uncategorized | Leave a comment

Feedback, The Breakfast of Champions

The other night I watched two teenage sisters shine. They shined so brightly that their audience beamed with pride at their character and accomplishment. The girls volunteered to make a presentation and be coached in front of roughly fifty adults … Continue reading

Posted in Coaching, Leadership, Performance Management, Personal Effectiveness, Uncategorized | 3 Comments

What is Common Sense Anyway?

It’s common sense, anyone can do it.
That’s what the mechanic told me when I asked him what special skills it took to keep a 40-yard long bohemeth of a machine running. Simply put, I didn’t believe him. I knew that he had smarts that many many other people didn’t have. (And I knew that I was among the have nots.) Now I know that he was more right than I realized, and I am making video training programs on what I have learned.

Link to the full post: http://www.credoconsulting.us/?p=1016

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Posted in Coaching, Critical Thinking, Decision Making, Leadership, Personal Effectiveness | Leave a comment

A Six Million Dollar Employee

What would you do if you lost both your legs? Bounce Back When teenage rock climbing phenom Hug Herr lost his legs in 1982, he used the “tragedy” as a spring board into an exceptional life. In 1982 Herr was … Continue reading

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Let’s Make Pretend

My young daughter sometimes reminds me, “This is just for pretend, Daddy.”  Although play is very serious business, she is clear that we are operating by make-believe rules. We suspend the realities that govern our actual existence so she can be … Continue reading

Posted in Employee Engagement, Leadership, Motivation, Uncategorized | 2 Comments

Failure Management, Sick Care, and Ray Lewis

Too often, physician leaders (and others) use the sick care model when it comes to performance management. They expect high performance but don’t do the work to create it. It’s like the old medical model that expected health by virtue of treating disease. These days doctors are starting to focus on creating health through lifestyle choices – eating right, exercising, and avoiding exposure to health risks. In the same way, high performance doesn’t just happen. It is created. Continue reading

Posted in Healthcare, Leadership, Performance Management | 1 Comment

The Love in Leadership

Among the first and worst leadership advice I ever received was:

“When you are promoted into leadership, your relationship changes: you can no longer be friends with your team (your followers.) You will have to keep your distance so you can make good decisions.”

In almost the same breath new leaders are counseled on the importance of building trusting relationships with their followers. The message is that people will not follow you unless they trust you. They won’t take risks, they won’t defer their own judgment to yours, and they won’t allow you to influence them. All of this is true. So, what then is the basis of that trust?
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Posted in Coaching, Leadership, Relationship Management | Leave a comment