Blog Posts

 

Not the Creative Type? How Then Will You keep Up?

Oh no, not me; I’m not really the creative type. I meet people who say they aren’t that sort of person – you know the “creative type,” and I get concerned for them. As I look around, I see that … Continue reading

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On Appreciation and Engagement

I have an enviable job; I get to help leaders figure out how to create productive, prosperous workplaces. Yesterday, Amanda Gianotti of Allogram Inc., and I spoke with the Women in Business at the Hunt Valley Business Forum. Our topic … Continue reading

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If I Can’t Be Divergent, I’ll be Candor

Last weekend I went to see Divergent, a movie based on a trilogy written by Veronica Roth.  Most of us read the series and were eager to be disappointed because, well, the movie is never as good as the book. … Continue reading

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Three Things Managers Say… but leaders don’t

I believe what people say. More than that, I believe the attitudes they express knowingly or unknowingly. When I enter an organization, I pay close attention to what managers say, and I have learned some of the telltale messages of … Continue reading

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 Do You Know What Obama Knows?

In Maryland, it is easy to get an education by reading the bumper stickers on your fellow travelers’ cars. Recently I was struck by the leadership lessons offered by President Obama’s campaign messages pasted on the back of every third … Continue reading

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Dancing with a Bear

Stepping on Toes The giant man rose to his feet displaying his 6’8”, 400-pound frame, reached for his coat as if ready to walk out, and asked me “Do you want to know what I think of that?” We had … Continue reading

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The Campaign for Accountability in Healthcare

Johns Hopkins’ physician Marty Makary is campaigning to make healthcare safer – and cheaper – by publishing healthcare outcomes for all to see. His new book, Unaccountable, is sure to be a clarion call for true health care reform – as … Continue reading

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Do Frank Conversations Hurt Your Career?

It seems to me that entering frank conversations with peers, employees, and superiors can hurt your career. That’s too bad because honest frank conversations are more than important for success; they are required. The gate to success is marked “Courage to Deal with Reality Required; No Ostriches Allowed.” Continue reading

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Grow Wisdom, Organically

Formal succession planning and talent development programs often produce disappointing results. The wisdom, creativity, and collaborative skills business needs are grown organically through work processes and through natural social processes. Sadly, those organic and social processes are often suppressed by job design and bureaucracy. Read about six easy ways to make organic growth happen on your team. Continue reading

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What is Common Sense Anyway?

It’s common sense, anyone can do it.
That’s what the mechanic told me when I asked him what special skills it took to keep a 40-yard long bohemeth of a machine running. Simply put, I didn’t believe him. I knew that he had smarts that many many other people didn’t have. (And I knew that I was among the have nots.) Now I know that he was more right than I realized, and I am making video training programs on what I have learned.

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Running Into Angry Arms

Have you noticed that the presidential race is fueled by anger? Tuesday was primary election day in Maryland, and I voted for a losing candidate. He isn’t angry about the right things for enough people. People of all stripes feel … Continue reading

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Is Employee Appreciation Day Coming Up?

Christmas and the end of the fiscal year are fast approaching. That has a lot of people thinking about “employee appreciation.” Visions of parties, bonuses, promotions and sugar plum fairies are dancing through senior managers’ heads. Parties can be a lot … Continue reading

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Millennials Are Bums, So What?

So What?

So what if Millennials need more feedback than their predecessors?

That’s how people learn.

The dearth of feedback from leaders is the main reason why employees and results stagnate. If prior generations sought and gave less of it, perhaps it was because they were less savvy learners and more fearful about looking stupid than their younger counterparts.

So what if Millennials think it is crazy to be tied to a cubicle… Continue reading

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My Fianceé is Engaged, But I’m Not!

Although organizations consistently talk-up employee engagement, we know that only three in ten employees are engaged. That leaves another seven in ten people withholding the best of their energy, ideas, and talent from their employer. This trend persists despite the … Continue reading

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On Appreciation and Engagement

I have an enviable job; I get to help leaders figure out how to create productive, prosperous workplaces. Yesterday, Amanda Gianotti of Allogram Inc., and I spoke with the Women in Business at the Hunt Valley Business Forum. Our topic … Continue reading

Posted in Communication, Engagement & Motivation, Healthcare, Leadership, Performance Management | Tagged, , , , | 2 Comments |

The Zombie Chronicles

In my last post I shared four things you can do to create a zombie workforce. If you have a tribe of zombies but would rather have a team of zealots, this post is for you. Never fear; it can … Continue reading

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Executive Intent – C.A.P.E.S

Disappointing Results Leaders know how frustrating it can be when team members fail to follow what seem to be simple directions to complete a task.  It’s tempting to attribute the glitch on the staff member, but wisdom instructs leaders to … Continue reading

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Feedback, The Breakfast of Champions

The other night I watched two teenage sisters shine. They shined so brightly that their audience beamed with pride at their character and accomplishment. The girls volunteered to make a presentation and be coached in front of roughly fifty adults … Continue reading

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Failure Management, Sick Care, and Ray Lewis

Too often, physician leaders (and others) use the sick care model when it comes to performance management. They expect high performance but don’t do the work to create it. It’s like the old medical model that expected health by virtue of treating disease. These days doctors are starting to focus on creating health through lifestyle choices – eating right, exercising, and avoiding exposure to health risks. In the same way, high performance doesn’t just happen. It is created. Continue reading

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A Formula for Courage

A Formula for Courage I recently read Breaking the Fear Barrier by Tom Rieiger of Gallup Consulting.  In it, he makes the case that parochialism, territorialism, and bureaucracy grow from fear.  Managers fear losing the ability to control their outcomes … Continue reading

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A Six Million Dollar Employee

What would you do if you lost both your legs? Bounce Back When teenage rock climbing phenom Hug Herr lost his legs in 1982, he used the “tragedy” as a spring board into an exceptional life. In 1982 Herr was … Continue reading

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